FAQs
OUR POTTERY
What is your pottery made from?
We use a warm brown peppered stoneware clay body and lead free glazes. Stoneware is a type of non-porous ceramic dinnerware made from stoneware clay that has been fired at a temperature between 2150 and 2330 degrees Fahrenheit.
Are these hand wash only?
All our ceramics are microwave and dishwasher safe. High five!
My mug looks a little different than the one in the product photo, why?
We strive for consistency and have high quality standards. That being said, our work is wheel thrown and glazed by hand, which means each piece is unique and will have slight variations. These are imperfect vessels, sort of like the humans that made them. We think the variations add to the specialness of buying handmade, but we also know we’re pretty biased. If you are unhappy with your order and would like to exchange or return your item, please read the Returns and Refunds policy and email info@simplewares.com.
YOUR ORDER
Can I change or cancel my order?
If you have not yet received shipping confirmation, then you can email info@simplewares.com to begin the process of cancelling or changing your order. If your order has already been shipped, you will need to follow the steps in our Returns and Refund policy outlined below after receiving your order.
How long before my order will ship?
We do our best to maintain an accurate inventory. Your order will be shipped within two business days of placement at the shipping rate you selected upon checkout.
If you’ve purchased items as a gift for an event and are concerned they may not arrive in time after your order is placed, please email info@simplewares.com to see if shipping rates need to be adjusted.
Do you ship internationally?
At this time, we are only able to ship to US and Canada.
How can I track my order?
Once your order has been shipped, tracking information will be emailed to you. If you have questions about shipping or need to change/correct addresses once your order has been shipped, you will need to contact the carrier to try to make this adjustment.
RETURNS AND REFUNDS
Can I make a return or exchange?
Online shopping can be hard. We want you to be 100% satisfied with your selection. If you aren’t, please email info@simplewares.com and we will do our best to help. If you wish to make a return or exchange, please email us at info@simplewares.com within 30 days of your purchase in order to start the process. Unless your product is defective, you will be responsible for shipping costs. Please note that should you choose to return pottery the responsibility for getting the product back to us safely falls on you. We are unable to refund items that are returned to us broken. Refunds are issued only after we receive pottery intact. The cost of shipping is non-refundable.
My order arrived broken, what do I do?
Shipping pottery is hard, and we’re incredibly bummed if an order arrives broken. If this happens to you, please send photos of the broken item(s) to info@simplewares.com. We will ship a replacement to you as soon as possible!
Do you offer wholesale pricing?
We’re flattered that you’re interested in selling our product, however, we do not offer wholesale prices for retailers.
Do you offer bulk pricing?
Are you a restaurateur or food stylist looking for bulk pricing? Please email info@simplewares.com for more information on how we can work together!
PRIVACY POLICY
WE VALUE YOUR PRIVACY
We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone. We do share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
To make a purchase from us, you must provide contact information (such as your name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
If you have opted to receive email updates we may contact you via email in the future to tell you about sales, new products, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. To do this, simply click the unsubscribe button at the bottom of every email. You can also unsubscribe by sending us a note at info@simplewares.com.
WE USE "COOKIES" ON OUR WEBSITE
A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
WE TAKE PRECAUTIONS TO PROTECT YOUR INFORMATION
When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or look for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
WE USE THIRD-PARTY APPLICATIONS
To improve our website features and general functionality we have partnered with a number of third-party applications. Each of these applications has access to the following customer information: names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents). These are only used to improve the user experience, help with your online purchases, analytics, and assist with our marketing.
THIS WEBSITE CONTAINS LINKS TO OTHER SITES
Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
WE MAY REQUEST INFORMATION VIA SURVEYS OR CONTESTS
Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
OUR WEBSITE IS BUILT ON SHOPIFY’S E-COMMERCE PLATFORM
To view their Privacy Terms, you can visit the following link: WWW.SHOPIFY.COM/LEGAL/PRIVACY.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email; info@simplewares.com.